Privacy Policy

Privacy Policy

Last Updated: October 3, 2026

AdaptAbility Store Inc. ("AdaptAbility," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

  • Visit or shop at adaptabilitystore.ca

  • Use the AdaptAbility mobile application ("the App")

  • Purchase from or visit one of our retail locations

  • Create or use a customer account

  • Subscribe to product availability alerts or marketing communications

  • Request a quote

  • Communicate with us

  • Otherwise interact with AdaptAbility

Our website and App may be referred to collectively in this Privacy Policy as our "Digital Services."

AdaptAbility Store Inc. is based in Calgary, Alberta, Canada. Our privacy practices are intended to comply with applicable Canadian privacy legislation, including Alberta's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What Is Personal Information?

Personal information is information about an identifiable individual.

Depending on how you interact with us, this may include:

  • Your name

  • Billing and shipping addresses

  • Email address

  • Telephone number

  • Customer account information

  • Products you purchase or inquire about

  • Order and transaction history

  • Payment-related information

  • Communications you have with us

  • Return, warranty or customer-service information

  • IP address

  • Device information

  • Browser information

  • Mobile operating system information

  • App activity

  • Website browsing and interaction information

  • Product availability alert preferences

  • Push-notification preferences

  • Marketing and communication preferences

  • Information you voluntarily provide when requesting assistance, recommendations, quotes or specialized products

Personal information does not generally include information that has been anonymized or aggregated so that it can no longer reasonably identify an individual.

2. Information We Collect

Information You Provide to Us

We may collect personal information when you:

  • Make a purchase online, through the App or in our store

  • Create or use a customer account

  • Sign into the App

  • Place an order by telephone or email

  • Request a product availability or back-in-stock notification

  • Request a quote or product recommendation

  • Contact us with a question or customer-service request

  • Request a return, refund, exchange or warranty service

  • Sign up for email, push or other communications

  • Participate in a promotion, survey or event

  • Submit a purchase order or place an institutional order

  • Request delivery, shipping or special-order services

  • Provide information necessary to help us identify an appropriate product

  • Communicate with us through our website, App, email, telephone, social media or in person

Information Collected Automatically

When you use our website or App, certain information may be collected automatically through Shopify, the App and other technologies.

This may include:

  • IP address

  • Device type

  • Device model

  • Browser type

  • Mobile operating system and version

  • App version

  • Device or application identifiers

  • Referring website or source

  • Pages or screens viewed

  • Products viewed or searched

  • Shopping-cart activity

  • App features used

  • Approximate geographic location based on IP address

  • Date and time of visits or App sessions

  • Website and App interactions

  • Cookie or similar technology identifiers

  • Push-notification tokens

  • Crash, diagnostic and performance information

We may use this information to:

  • Operate our website and App

  • Maintain security

  • Diagnose technical problems

  • Improve performance

  • Understand how customers use our Digital Services

  • Improve the shopping experience

  • Measure product and feature usage

  • Provide requested notifications

  • Measure marketing performance

  • Prevent fraud

3. Our Mobile App

The AdaptAbility App is designed to make it easier for customers to browse products, access their account, shop with AdaptAbility and use features that may include product availability notifications and other shopping tools.

When you use the App, we may collect or process information reasonably necessary to operate these features.

Depending on the functionality available in the App, this may include:

  • Customer account information

  • Order information

  • Products viewed

  • Product searches

  • Shopping-cart activity

  • Product categories viewed

  • Back-in-stock notification requests

  • Push-notification preferences

  • Device information

  • App version

  • Operating system information

  • Device or app identifiers

  • Technical diagnostic information

  • Crash reports

  • App performance information

We use this information to provide and improve the App, maintain security, diagnose technical problems and provide features requested by users.

4. Customer Accounts and App Login

Our website and App may allow customers to sign into or access a Shopify-powered customer account.

When you create or use an account, information associated with your account may include:

  • Name

  • Email address

  • Telephone number

  • Shipping and billing information

  • Order history

  • Customer preferences

  • Saved account information

Our App may connect to the same customer account and commerce systems used by our website.

You are responsible for maintaining the confidentiality of your account authentication information.

If you believe your account has been accessed without authorization, please contact us promptly.

5. Back-in-Stock and Product Availability Notifications

Our App and website may allow you to request notifications when a product becomes available or returns to stock.

If you request a product availability alert, we may process information such as:

  • Your customer or contact information

  • The product you requested an alert for

  • Your notification preferences

  • A device push-notification token

  • Information required to deliver the requested notification

We use this information to provide the alert you requested.

Requesting a back-in-stock notification does not guarantee that inventory will remain available or that an item will be reserved for you.

You may disable push notifications through the settings on your mobile device. Other types of product availability notifications may include an unsubscribe or preference-management option where applicable.

6. Push Notifications

If you enable push notifications in the AdaptAbility App, we may send notifications to your device.

These may include:

  • Back-in-stock alerts

  • Product availability notifications

  • Order-related information

  • App or account information

  • Other communications you have chosen to receive

Your mobile device or notification provider may assign a unique push-notification token that allows notifications to be delivered to your device.

We may process this token and related technical information for the purpose of providing notifications.

You can control or disable push notifications at any time through your device settings.

Disabling push notifications does not prevent us from sending essential order or service communications through other appropriate channels, such as email.

7. App Permissions

The AdaptAbility App may request access to certain functions or information on your device where required to provide a feature.

We will not intentionally request access to device capabilities that are not reasonably connected to App functionality.

Depending on future or current App features, permissions could include access required to:

  • Deliver push notifications

  • Open website or external links

  • Support account authentication

  • Enable other customer-requested functionality

Your device operating system will generally allow you to review or change App permissions.

Some features may not function correctly if a permission required for that feature is disabled.

8. App Analytics, Diagnostics and Crash Information

We may use technical services to understand how the App performs and identify errors or crashes.

These services may process information such as:

  • App version

  • Device type

  • Operating system

  • Crash information

  • Error logs

  • Performance data

  • Feature usage

  • Session information

  • Technical identifiers

We use this information to:

  • Troubleshoot problems

  • Improve reliability

  • Improve App performance

  • Identify bugs

  • Maintain security

  • Understand which features are useful to customers

Where possible, technical information is used in aggregated or de-identified form.

9. Accessibility and Disability-Related Information

AdaptAbility specializes in products intended to improve accessibility, independence, comfort, mobility, communication, sensory regulation and quality of life.

As a result, customers or caregivers may sometimes voluntarily provide information concerning an individual's disability, accessibility requirements, mobility needs, sensory needs or other personal circumstances when asking us for assistance selecting an appropriate product.

We recognize that this information may be particularly sensitive.

We ask that customers provide only the information reasonably necessary for us to assist them.

When such information is provided to us, we use it only for reasonable purposes connected with the customer's request, such as:

  • Helping identify suitable products

  • Answering product questions

  • Preparing quotations

  • Fulfilling special orders

  • Assisting with customer service

AdaptAbility is a retailer and does not require customers to disclose a medical diagnosis unless such information is reasonably necessary for a specific transaction or service.

We do not sell disability, medical, accessibility or other sensitive personal information to third parties.

10. How We Use Personal Information

We collect and use personal information only for purposes that we consider reasonable and appropriate in the circumstances.

These purposes may include:

  • Processing and fulfilling orders

  • Accepting and processing payments

  • Delivering or shipping products

  • Providing order confirmations and shipping updates

  • Operating the AdaptAbility App

  • Maintaining customer accounts

  • Providing back-in-stock alerts

  • Delivering requested push notifications

  • Responding to questions and customer-service requests

  • Processing returns, refunds, exchanges and warranty claims

  • Providing product information or recommendations

  • Preparing quotations and purchase orders

  • Processing institutional, school, healthcare, government or organizational orders

  • Managing back orders, pre-orders and special orders

  • Communicating about products or services you have requested

  • Diagnosing website or App technical problems

  • Improving the performance and usability of our Digital Services

  • Detecting, investigating and preventing fraud or misuse

  • Maintaining the security of our website, App, systems, customers and business

  • Maintaining business, accounting and tax records

  • Improving our products, services and customer experience

  • Understanding customer purchasing and usage patterns

  • Conducting internal business analysis

  • Sending marketing communications where permitted by law

  • Complying with legal, regulatory, accounting or reporting requirements

  • Establishing, exercising or defending legal rights

  • Carrying out other purposes disclosed to you when information is collected and to which you consent

We will not use personal information for a new purpose that is materially different from the purpose for which it was collected unless permitted by law or we obtain any additional consent that may be required.

11. Shopify and Our Digital Services

Our online store is hosted using Shopify.

Shopify provides e-commerce technology that allows us to display products, maintain customer accounts, process orders and provide related shopping services.

The AdaptAbility App may also communicate with Shopify systems in order to:

  • Display products

  • Display collections or categories

  • Check product availability

  • Access customer account functionality

  • Manage shopping-cart activity

  • Facilitate checkout

  • Retrieve appropriate customer or order information

When you browse or purchase from our online store or use Shopify-connected features within the App, personal information may be processed by Shopify on our behalf.

Information processed through Shopify may include:

  • Name

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Order details

  • Transaction information

  • Account information

  • IP address

  • Browser or device information

  • Website or shopping activity

Shopify may also process certain information for its own purposes as described in Shopify's applicable privacy notices.

For more information, you may review Shopify's privacy information at shopify.com/legal/privacy.

12. Apple, Google and Mobile Platform Providers

If you download or use the AdaptAbility App through an app marketplace such as the Apple App Store or Google Play, the platform provider may independently collect and process information relating to:

  • App downloads

  • Device information

  • App updates

  • App usage

  • Diagnostic information

  • Your platform account

  • Purchases or subscriptions made through the platform, if applicable

Information collected independently by Apple, Google or another platform provider is governed by that provider's own privacy policy and is not controlled by AdaptAbility.

Your device and app-store settings may provide additional controls over the information shared with platform providers.

13. Payment Information

We use secure third-party payment-processing services to process credit and debit card transactions.

Depending on how and where you make a purchase, payment processing may be provided through Shopify's payment services or another payment provider available through our online, App or retail systems.

Payment-card information is transmitted to the applicable payment processor using security measures designed to protect the information during transmission.

AdaptAbility does not normally receive or store your complete credit or debit card number or card security code.

We may receive limited information associated with a transaction, such as:

  • Card type or brand

  • Last digits of a payment card

  • Payment status

  • Transaction identifiers

  • Authorization information

Payment processors maintain their own security, privacy and PCI compliance responsibilities.

You should never send complete credit-card information to AdaptAbility through ordinary email.

14. Website and App Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against risks such as unauthorized access, collection, use, disclosure, copying, modification, loss or destruction.

Our website uses HTTPS/TLS encryption to help protect information transmitted between your browser and our website.

Our App also uses secure network connections where supported to communicate with our systems and service providers.

However, no Internet transmission, mobile application, electronic storage system or security measure can be guaranteed to be completely secure.

We therefore cannot guarantee the absolute security of personal information.

15. Fraud Prevention and Order Verification

To protect our customers and our business, we may use information associated with an order to detect, investigate or prevent suspected fraud, unauthorized transactions or other unlawful activity.

This may include automated fraud-screening tools made available by Shopify, payment processors or other service providers.

In some circumstances, we may contact you to verify:

  • Your identity

  • Billing or shipping information

  • Order details

  • Authorization to use a particular payment method

We may delay or cancel a transaction where we reasonably believe additional verification is necessary or where an order appears fraudulent or unauthorized.

16. Retail Store Purchases

When you shop in one of our physical retail locations, we may collect personal information where reasonably necessary for purposes such as:

  • Completing a transaction

  • Emailing or providing a receipt

  • Arranging delivery

  • Ordering an item on your behalf

  • Managing special orders or back orders

  • Processing returns or warranty claims

  • Creating or accessing a customer account

  • Providing customer service

  • Recording information associated with institutional or purchase-order transactions

Customers may make ordinary retail purchases without providing more personal information than is reasonably necessary for the transaction.

17. Shipping, Delivery and Order Fulfillment

When necessary to fulfill your order, we may disclose information such as your name, address, telephone number, email address and shipment details to third parties involved in delivering or fulfilling your purchase.

These may include:

  • Canada Post

  • Courier and freight companies

  • Shipping and logistics providers

  • Product manufacturers

  • Distributors

  • Suppliers

  • Drop-shipping partners

  • Delivery or installation service providers

We provide these parties with information reasonably necessary to perform the applicable service.

Some products may be shipped directly to you by a manufacturer, distributor or supplier. When this occurs, we may provide the supplier with the information required to fulfill and deliver your order.

18. Service Providers

We use third-party organizations to help us operate our business, website and App.

Depending on the services we use, these providers may assist with:

  • E-commerce hosting

  • Mobile application infrastructure

  • Customer authentication

  • Push notifications

  • Product availability notifications

  • App analytics

  • Crash reporting

  • Payment processing

  • Shipping and delivery

  • Inventory management

  • Customer communications

  • Email distribution

  • Website analytics

  • Advertising and marketing

  • Accounting and bookkeeping

  • IT and technical support

  • Fraud prevention

  • Data hosting and storage

  • Customer reviews

  • Website and App integrations

These providers may have access to personal information only to the extent reasonably necessary to perform services for us or as otherwise permitted by law.

We expect service providers handling personal information on our behalf to provide appropriate safeguards for that information.

19. Information Processed Outside Canada

Some companies that provide technology or other services to AdaptAbility may store, access or process personal information outside Alberta or outside Canada, including in the United States and other jurisdictions.

This may include providers supporting:

  • Shopify

  • Our mobile App

  • Cloud hosting

  • Push notifications

  • App analytics

  • Crash reporting

  • Payments

  • Email communications

  • Website analytics

  • Other technology services

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement authorities or government agencies in that jurisdiction in accordance with applicable law.

You may contact our Privacy Officer using the contact information below if you would like information about our policies and practices regarding service providers outside Canada or have questions regarding their handling of personal information.

20. Cookies and Similar Technologies

Our website and the services supporting our Digital Services may use cookies, pixels, tags, local storage, software development kits and similar technologies.

These technologies may be used for purposes including:

  • Keeping our Digital Services functioning properly

  • Remembering shopping-cart contents

  • Remembering preferences

  • Maintaining account sessions

  • Providing security and fraud prevention

  • Understanding website or App traffic

  • Measuring performance

  • Understanding how visitors use our Digital Services

  • Measuring marketing effectiveness

  • Providing advertising where permitted

Some technologies are necessary for the operation of our Digital Services.

Others may be used for analytics, functionality or marketing.

Where required, we provide choices regarding non-essential technologies through appropriate privacy controls.

21. Analytics and Advertising

We may use analytics and advertising services to better understand how customers find and interact with our website and App and to evaluate the effectiveness of our marketing.

Depending on the services we use, these providers may receive information such as:

  • IP address

  • Browser or device information

  • Pages, screens or products viewed

  • Referring websites

  • Website or App interactions

  • Purchase or conversion information

  • Cookie or similar identifiers

  • App identifiers

Where required by applicable law, we will obtain appropriate consent before using personal information for targeted advertising or similar purposes.

Our use of specific analytics, advertising or marketing technologies may change over time as we modify the services used to operate and promote our business.

22. Marketing Communications

If you subscribe to our email list or otherwise provide appropriate consent, we may send you commercial communications concerning:

  • New products

  • Sales and promotions

  • Product information

  • Store news

  • App news

  • Events

  • Educational information

  • Other AdaptAbility news or offers

We comply with applicable Canadian anti-spam requirements when sending commercial electronic messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Marketing email preferences and mobile push-notification preferences may be managed separately.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications necessary to manage an order, account, warranty, customer-service request or other existing relationship with you.

23. Social Media

AdaptAbility maintains accounts on social-media platforms.

If you communicate with us, comment on our content, tag us, participate in a promotion or otherwise interact with AdaptAbility through a social-media service, we may receive information that you choose to make available through that service.

Your interactions with social-media platforms are also governed by the privacy policies and settings of those platforms.

We encourage you not to post sensitive personal, disability-related, medical, financial or payment information publicly on social media.

24. When We May Disclose Personal Information

We do not sell customer personal information as a business practice.

We may disclose personal information when reasonably necessary:

  • To fulfill an order or provide a requested service

  • To operate our website or App

  • To provide customer account functionality

  • To provide product availability alerts

  • To payment processors

  • To shipping and delivery providers

  • To suppliers or manufacturers fulfilling an order

  • To companies providing services to AdaptAbility

  • To investigate or prevent fraud, theft or unlawful activity

  • To enforce our agreements or protect our legal rights

  • To respond to lawful requests from courts, law-enforcement agencies, regulatory authorities or government bodies

  • To comply with applicable laws

  • In connection with a business transaction such as a financing, merger, sale, reorganization or acquisition, subject to applicable privacy requirements

  • With your consent

  • Where otherwise permitted or required by law

We limit disclosures to information reasonably necessary for the applicable purpose.

25. Consent

By providing personal information to us, you consent to its collection, use and disclosure for purposes that have been communicated to you, are reasonably connected to your interaction with us or are otherwise permitted by law.

The form of consent we seek may depend on the circumstances and the sensitivity of the information.

Consent may be express or implied where permitted by law.

You may withdraw or change your consent to certain uses of your personal information by contacting us or, where applicable, adjusting the settings in our App or on your device.

Withdrawing consent may affect our ability to provide certain products, services or App features.

For example, we cannot:

  • Ship an online purchase without information necessary to deliver it

  • Send a push notification if device notifications are disabled

  • Provide a requested product availability alert without sufficient information to deliver the alert

26. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Complete the purposes for which it was collected

  • Maintain appropriate business and transaction records

  • Meet accounting and taxation requirements

  • Manage warranties, returns and customer-service matters

  • Resolve disputes

  • Prevent fraud

  • Maintain website and App security

  • Meet contractual obligations

  • Comply with applicable laws and limitation periods

  • Establish, exercise or defend legal claims

Different types of information may be retained for different periods.

When personal information is no longer reasonably required, we take appropriate steps to securely destroy, delete or anonymize it, subject to technical, legal and operational limitations.

Certain information may remain in secure backups for a limited period before being deleted through normal backup-management processes.

27. Accuracy of Personal Information

We take reasonable steps to keep personal information accurate and complete where it is used to make decisions about you or provide services to you.

You can help by keeping your account and contact information current.

If you believe information we hold about you is inaccurate or incomplete, please contact us.

28. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you

  • Request access to personal information we hold about you

  • Request information about how your information has been used or disclosed

  • Request correction of inaccurate or incomplete personal information

  • Withdraw or change certain consents

  • Unsubscribe from marketing communications

  • Disable App push notifications

  • Raise a question or concern regarding our privacy practices

We may need to verify your identity before processing a request.

Certain information may be exempt from access, correction or deletion requirements under applicable law.

We may also need to retain information where required for legal, accounting, fraud-prevention, contractual or other legitimate purposes.

To exercise a privacy right, please contact our Privacy Officer using the information below.

29. Deleting the App

You may uninstall or delete the AdaptAbility App from your device at any time.

Deleting the App from your device does not necessarily delete:

  • Your AdaptAbility customer account

  • Your Shopify customer information

  • Your order history

  • Information we must retain for legal, accounting, fraud-prevention or business purposes

  • Information stored by third-party service providers in accordance with applicable retention requirements

If you would like to request access to, correction of or deletion of personal information held by AdaptAbility, please contact our Privacy Officer.

Where applicable, we will process requests in accordance with applicable privacy law and any legal or operational retention requirements.

30. Children's Privacy

Our products may be intended for children, including children with disabilities or special needs, but our website, App and purchasing services are intended to be used by adults, parents, guardians, caregivers, professionals and other persons legally able to complete a purchase.

We do not knowingly seek to collect personal information directly from children unless reasonably necessary and permitted by applicable law.

Parents and caregivers should avoid providing unnecessary identifying information about a child when contacting us.

In many cases, information about a child's functional or accessibility needs can be provided without providing the child's full name or other identifying information.

If you believe a child has provided personal information directly to us inappropriately, please contact our Privacy Officer.

31. Security Incidents and Privacy Breaches

Despite reasonable security measures, no organization can eliminate all risk of a privacy or security incident.

If AdaptAbility becomes aware of a privacy breach involving personal information, we will assess the circumstances and take appropriate action in accordance with applicable privacy legislation.

Where required by law, this may include notifying affected individuals and/or the appropriate privacy regulator.

32. Links and Third-Party Services

Our website or App may contain links to third-party websites, manufacturers, organizations, social-media platforms or other external services.

AdaptAbility is not responsible for the privacy practices, security or content of websites and services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

33. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business

  • Our website

  • Our App

  • App functionality

  • Technology we use

  • Service providers

  • Our privacy practices

  • Applicable laws or regulatory guidance

The current version will be made available through our website and, where appropriate, through the AdaptAbility App.

The date at the top of this Privacy Policy indicates when it was last updated.

If we make a material change affecting how we handle personal information, we will provide additional notice where appropriate or required by law.

34. Questions, Requests and Complaints

AdaptAbility Store Inc. is responsible for personal information under its control.

Questions, access requests, correction requests, complaints or other privacy concerns should be directed to our Privacy Officer.

Privacy Officer
AdaptAbility Store Inc.
Calgary, Alberta, Canada

Email: info@adaptabilitystore.ca
Phone: (403) 718-5098
Website: adaptabilitystore.ca

We will review privacy inquiries and complaints and respond in accordance with applicable privacy legislation.

If you are not satisfied with our response, you may also have the right to contact the Office of the Information and Privacy Commissioner of Alberta or another applicable Canadian privacy regulator.

AdaptAbility Store Inc.
Calgary, Alberta, Canada
adaptabilitystore.ca