Purchase Order (PO) Policy

1. Purpose

This Purchase Order (PO) Policy outlines the terms and conditions under which AdaptAbility Store accepts and processes Purchase Orders from its customers. The objective is to ensure clarity, consistency, and mutual understanding in all transactions.

2. Scope

This policy applies to all customers, organizations, and entities submitting Purchase Orders to AdaptAbility Store for the purchase of goods or services.

3. Purchase Order Acceptance

  • All Purchase Orders (POs) submitted to AdaptAbility Store are subject to review and acceptance

  • AdaptAbility Store reserves the right to accept or reject any PO at its sole discretion

  • A PO is not considered binding until accepted in writing by AdaptAbility Store

4. Purchase Order Requirements

All Purchase Orders must include:

  • Customer name and contact information

  • Shipping and billing address

  • Description of goods/services

  • Quantity and pricing (if applicable)

  • Requested delivery date

  • Applicable taxes

  • Authorized purchaser information

5. Pricing and Availability

  • All pricing is subject to change without notice unless otherwise agreed in writing

  • Product availability is not guaranteed and may be subject to change

  • Quotations, where provided, are valid for the period stated on the quote

6. Payment Terms & Conditions

The following payment terms apply unless otherwise agreed in writing:

  • 0% interest if paid within 30 days (Net 30)

  • 2% interest applied if paid within 60 days (Net 60)

  • Any amounts not paid after 90 days shall accrue interest at a rate equal to the Prime Rate plus 2%, compounded monthly, or the maximum rate permitted by law, until the balance owing is paid in full

For all Purchase Orders exceeding $20,000, a minimum deposit of 25% of the total order value is required and must be paid upfront prior to order processing.

AdaptAbility Store reserves the right to withhold shipment, delay fulfillment, or cancel orders if payment terms are not met.

7. Shipping Terms

  • Shipping costs are estimated at the time of order

  • Delivery timelines are estimates only and are not guaranteed

  • Additional shipping costs may arise due to unforeseen circumstances and shall be the responsibility of the purchaser

8. Delivery and Risk

  • Risk of loss or damage transfers to the purchaser upon delivery unless otherwise agreed in writing

  • The purchaser is responsible for inspecting all goods upon receipt

  • Any discrepancies, damages, or shortages must be reported within 3 business days of delivery

9. Invoicing

  • Invoices will be issued by AdaptAbility Store and may reference the customer’s PO number

  • The purchaser agrees to pay all invoices in accordance with the stated payment terms

10. Cancellations and Changes

  • Any changes or cancellations to a Purchase Order must be requested in writing

  • AdaptAbility Store reserves the right to approve or deny such requests

  • Orders that are custom, special-order, or already in process may not be cancelled

11. Record Keeping

Customers are encouraged to retain copies of all Purchase Orders, invoices, and related documentation for their records.

12. Limitation of Liability

AdaptAbility Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or from delays in delivery.

13. Governing Law

This policy and all transactions shall be governed by the laws of the Province of Alberta and the applicable laws of Canada.

14. Customer Acknowledgment

By submitting a Purchase Order to AdaptAbility Store, the purchaser acknowledges and agrees to the terms and conditions outlined in this policy. The purchaser further acknowledges that they have reviewed, or have had the opportunity to review, AdaptAbility Store’s additional policies available on adaptabilitystore.ca, including but not limited to shipping, returns, warranties, and privacy policies, and agree that such policies may apply to their purchase.

AdaptAbility Store Inc. GST# 76940 7800 RT0001