Shipping Policy

Last Updated: October 3, 2026

AdaptAbility Store Inc. is committed to making shipping as simple and transparent as possible.

This Shipping Policy applies to orders placed through adaptabilitystore.ca, the AdaptAbility App, and other approved AdaptAbility sales channels.

Free Shipping

Free shipping is available on eligible orders over $250 within Alberta.

Free shipping is also available for qualifying schools, hospitals and care facilities in Calgary, Airdrie, Cochrane and Okotoks.

If free shipping does not apply automatically at checkout, please contact us for assistance.

Free-shipping promotions do not normally apply to:

• Oversized or heavy products

• Freight shipments

• Sensory Room Furniture

• Certain specialty products

• Remote or difficult-to-service locations

• Orders requiring special delivery arrangements

If additional shipping charges are required, we will let you know before your order is shipped.

Calgary Local Delivery

Eligible orders within Calgary may qualify for $9.99 local delivery.

Availability may depend on the delivery address, order size and product type.

Shipping Rates and Carriers

For orders outside our local delivery area, shipping rates may be provided through carriers including:

• Canada Post

• Purolator

• UPS

• Other freight or delivery providers where appropriate

Shipping options shown at checkout may identify a service level rather than the final carrier.

AdaptAbility may use an equivalent carrier or service where appropriate to provide your order as efficiently as possible.

For bulk-order shipping options, please contact us at 1 (877) 352-1970.

Oversized and Freight Orders

Some products require freight or specialized shipping because of their size, weight or handling requirements.

These products may not qualify for standard shipping rates or free-shipping promotions.

If additional freight charges are required and cannot reasonably be calculated at checkout, we will contact you before proceeding with the shipment.

Unless specifically included, freight delivery does not normally include:

• Inside delivery

• Assembly

• Installation

• Removal of packaging

Any additional delivery services will be discussed with you where applicable.

Processing and Delivery Times

We make every effort to process and ship orders as quickly as possible.

Delivery dates and transit times provided at checkout or by a carrier are estimates only unless specifically stated otherwise.

Delivery may be affected by circumstances outside our control, including:

• Carrier delays

• Weather

• Customs or border delays

• Manufacturer or supplier delays

• Labour disruptions

• Remote-area delivery limitations

Nothing in this policy limits any delivery or cancellation rights that may apply under consumer protection laws.

Backordered and Special-Order Products

Some products may be temporarily out of stock, backordered or specially ordered from a manufacturer or supplier.

Estimated availability and delivery dates for these products are estimates and may change.

If there is a significant delay with your order, we will make reasonable efforts to keep you informed and provide available options.

International Orders

International shipments may be subject to additional charges imposed by the destination country, customs authorities or shipping carrier.

These may include:

• Customs duties

• Tariffs

• Import taxes

• Brokerage fees

• Carrier disbursement fees

• Other import-related charges

Unless these charges are specifically included or collected at checkout, they are the responsibility of the customer.

AdaptAbility does not control these charges, and they may change without notice.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting an order.

Additional shipping or carrier charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

If you notice an address error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.

Damaged Shipments

If your order arrives damaged, please contact AdaptAbility as soon as reasonably possible.

To help us resolve the issue, please:

• Keep the product and packaging

• Take photographs of the packaging and damaged item

• Contact us with your order information and photographs

We may work with the applicable carrier, manufacturer or supplier to resolve the claim.

For freight deliveries, visible shipping damage should be noted with the carrier at the time of delivery whenever possible.

Questions About Shipping

If you have questions about shipping, freight, delivery availability or a specific order, please contact us:

AdaptAbility Store Inc.
4035 University Avenue NW
Calgary, Alberta
T3B 6K3
Canada

Phone: (403) 718-5098
Toll Free: 1 (877) 352-1970
Website: adaptabilitystore.ca